Delete your account

Last updated 9 September 2026

This page covers the Fitzli app, developed by SolutionsByZeidan. It explains how to delete your account and what happens to your data when you do.

Deleting your account in the app

1. Open Fitzli and go to the You tab.
2. Select Settings.
3. Select Delete account.
4. We email a confirmation code to the account's address. Enter the code to complete the deletion.

If you no longer have the app installed

Email support@solutionsbyzeidan.se from the address the account is registered to and tell us you want it deleted. We confirm once it is done.

What is deleted

Everything belonging to the account is removed permanently and immediately:

• the account and your email address
• profile: sex, birth year, height, weight, goal and activity level, plus your profile picture if you added one
• health profile: allergies, intolerances, diagnoses and dietary choices
• meal logs with their nutritional values
• workout logs, sessions and your own templates
• meal plans, recipes you generated and shopping lists
• your subscription status with us
• notification subscriptions and scheduled reminders

The deletion runs as a single transaction. If anything fails the whole thing is rolled back, so an account can never be left half deleted.

What does not disappear immediately

• Database backups are kept for at most 30 days and are then purged automatically.
• Server logs contain a user ID but not your email address.
• Payment and invoice records are retained by Apple, Google and Paddle for as long as their accounting obligations require. That is outside our control.

Deleting only parts of your data

You do not have to delete the whole account to get rid of individual entries. In the app you can delete:

• individual meals in the food log
• your own workout templates
• individual sessions in the weekly schedule

The deletion goes straight to the server. Nothing is left behind afterwards, and the account itself is untouched.

If you want us to remove something else, for example your entire health profile but not the account, email support@solutionsbyzeidan.se from the address the account is registered to and tell us what should go.

To see what we hold about you first, Settings → Export my data gives you everything tied to the account as a JSON file.

The subscription does not cancel itself

Deleting the account removes your subscription status with us, but the subscription at the store keeps running. Cancel it where you bought it: Google Play, the App Store or Paddle's customer portal.